- Treat employees like people ... guess what, they are (oh, and believe it or not, this is also true of callers)
- People want and need coaching: Yep, we want to look up to our boss. And, we want our boss to correct us... kindly
- Win their hearts: Remember, big changes are hard and take time to adjust, but people will rally and support something they believe in
- Before making a decision, think about how it will affect others and weigh that against how important it is to put the decision into action. Oh, and by the way... by "others" I mean the people that will have to carry out whatever the decision is (front-line employees)
- Give second chances: Look, we all make mistakes and everyone deserves to be forgiven
- That "golden rule" applies in business too: Oh, I sort of talked about this in the bullet above, but look... too many decisions are made in business without thinking of others. So, in business decisions, coaching sessions, or just the way we look at and greet others, use the golden rule
- That "do the right thing" rule applies in business too. This one is easy. When faced with a difficult decision, do the right thing. We're all blessed with a conscience and doing the right thing is always "the right thing"
- KISS (I won't soften it, but your HR staff might): Keep It Simple Stupid. Yeah! Really, it doesn't need to be complicated to be good. And if it isn't complicate, it is usually better
This week's blog is really sort of a random collection of simple things to do to make life and business better. Do you have a snippet to share? Please leave a comment with your better business one-liners.
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